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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Food Disasters... We Aren't Talking Mom's Meatloaf

2/9/2016 (Permalink)

Whether it is a smoke condition caused by a fire in the prepared food section, an oven fire in a manufacturing facility, or fire suppressing chemicals spread over 40 tons of fresh fruit, the disasters that effect food companies present some pretty awesome challenges. 

Wrong decisions early on can open a Pandora's Box of liability issues even before the matter of cash flow and fulfillment come into play.

-- Companies with sophisticated business system back ups can be stymied when they realize two days after a small fire that their regular staff lacks the knowledge to clean soot and deodorize after a small fire.

-- Distribution companies turning 50 tons of fresh fruit every week trip when they fail to secure hauling capacity and a destination for destruction of a warehouse brimming with imported product during high import season.

-- A small chain store manager must decide in hours whether to do a partial open of a store or incur the cost of extended, nighttime cleaning time. nighttime cleaning mitigation.

These are a few of the many real-world challenges we have solved over the past year.  There are many more.

Our approach to commercial losses is to stabilize and then meet with affected parties to understand the goals of all affected constituencies. 

SERVPRO of Northern Westchester County is comprised of business and mitigation professionals that understand the financial, cultural and structural challenges of any disaster.

In a perfect world we meet, discuss and put a communication chain and decision tree in place.   Regardless, when the wheels come off, we've got your back.

Beware the Penetrating Power of Bitter Cold

2/8/2016 (Permalink)

Water Damage Beware the Penetrating Power of Bitter Cold We Find Trouble Wherever it Looks

Roof and insulation issues don't reveal themselves on warm, sunny days.  The next couple of weeks are going to be bitterly cold with swirling wind and snow.  With cold, wind and snow will come pipe bursts, ice damming and other unfortunate breakdowns.  

SERVPRO of Northern Westchester County and our sister company Connecticut Reconstruction Services stand ready to put your home or business back in pre-loss condidition.

Our professionals follow IICRC protocols to make sure that your structure is fully restored and there are no secondary concerns, like mold.  Not only will the structure be like new but you will receive everything you need to file a claim with your insurance company if you choose.

Our process includes: identifying all the sources and types of water; monitoring of atmospheric and material considitions for drying analysis; a comprehensive diagnostic inspection for trapped or hiddent moisture; removal of wet materals; removal or containment of furniture; carpet and Pad service; application of disinfecting and deodorizing agents if necessary; utlization of specialized drying equipment; and disposal of refuse.

While the mitigation is taking place, CRS works with your insurance carrier so there is a seamless transition from cleaning to repair.   The same team sticks with you the whole way.

We don't wish ourselves on anyone but when issues come up, we are ready to help.                           

While You Were Enjoying the Weather...

1/25/2016 (Permalink)

In the Northeast we know that the brief but fierce snow last weekend is but the first strike of real winter.  In a few weeks, the November rounds of golf and endless summer are likely to be distant memories.

At SERVPRO of New Haven we are more than ready.  We are fielding the strongest team in many years.  Our Crews spent the last four months doing intensive training in all aspects of the mitigation business.

We had 10 different people pass our internal water certification course which is built on the foundation of SERVPRO and IICRC best practices.  The course consists of reading, video and a mentoring program with our Managers.

We achieved five new IICRC certifications among our crew members and managers.

And we implemented general service training so every business and home owner will receive outstanding communication and conduct from everyone wearing the SERVPRO uniform.... and yes we got spiffy new uniforms.

Why?  SERVPRO of New Haven is committed to setting the standard of excellence in both residential and commercial large loss.

Our training programs assure that we man every job with experienced supervisors versed in industry expectations and best practices.  From our 33K square foot facility in the heart of the state, we are ready to respond for anything from a small issue at a condiminium to a major commercial event.

We don't wish ourselves on anyone but we are ready to help when the unexpected does happen.

Latex Foam reopens two weeks after fires

7/16/2014 (Permalink)

Fire Damage Latex Foam reopens two weeks after fires Firefighters are on scene in the aftermath of an early morning fire at the Latex International factory on Thursday, June 26, 2014.

SHELTON -- The prospect of Latex Foam reopening two weeks after two significant fires was doubtful.

But that's what happened Monday, as many of the company's 150 employees returned to work.

"It was a tremendous undertaking by everyone," said Allen Randolph, owner of SERVPRO of New Haven, Waterbury, the Naugatuck Valley and northern Westchester County which managed the cleanup. "Half of our staff lives in the Valley. We consider the Valley our home turf, so we're proud to have helped save these jobs."

Mayor Mark Lauretti said he drove by the company Monday morning and noticed the parking lot was full.

"This is good news for those who are employed there," the mayor said. "People need to work. They need the paycheck to pay their bills and feed their families."

Attempts to reach officials at Latex Foam by telephone were unsuccessful Monday. The general voicemail box was full and not accepting new calls.

Randolph credited David Fisher, Latex's chief executive officer, and the company's insurance team with providing the necessary resources to get the business back in operation.

Fisher "told us early on that it was his expectation to reopen July 14 and it was our job to do it," Randolph said. "There was never any discussion of failure to meet that goal."

There may not have been any discussion, but there were obstacles, like the second fire which struck just four days after the devastating first one that had required firefighters to pump more than 150,000 gallons of water on the blaze.

It seems black clouds have loomed over Latex Foam, which arose from the ashes of an arson that destroyed its predecessor -- Sponge Rubber Products -- on March 1, 1975. There was also the catastrophic 2001 weeklong fire that consumed the company's Ansonia headquarters, sending the company to its present River Road site. And two company executives are serving federal prison terms for embezzling $3.5 million. And there is the current bankruptcy petition to reorganize $29 million in debts.

The June 26 and 30 fires could have been the final straw.

"We were about 90 percent finished drying the basement when the second fire struck on June 30 at 11 a.m.," Randolph said. "That was a smaller fire and a lot less water was used."

But Randolph's crews, which worked 24 hours a day, seven days a week and at times numbered 170 people, attacked the clean-up in three stages. SERVPRO brought in extra employees from their Rhode Island, New York and Tennessee companies and members of ERS Services in Indiana to clean inside the machinery.

The first cleanup, which began June 26 and ended July 2, involved drying and cleaning the offices. The second, which ended Sunday, involved drying, cleaning and disinfecting rollers, conveyors, presses, machinery, pipes, rollers and conveyors through which the product moves.

The third stage, which is still progressing, involves cleaning non-critical working areas.

During the cleanup, Randolph said, SERVPRO brought in 200 air movers, 17 scissor lifts, a gigantic trailer-based desiccant dryer which removes condensation from compressed air and "a lot of guys with mops and wet-vacs."

mmayko@ctpost.com, 203-330-6286