Recent Commercial Posts

Property Manager Partnerships: A Win-Win

1/10/2017 (Permalink)

Property Managers as Partners

The winter months can create significant challenges for property managers. Snow and ice don’t have the predictability of grass and shrubs.   Further, grass and shrubs don’t cause ice damming and pipe freezes.  

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are likely to forgive you for that which you can’t control so long as they constant progress toward restoration of their lives, starting yesterday.

Team Randolph recognizes the urgency to react and to immediately build a recovery plan when we partner with property managers. Winter months aren’t the time for training in front of upset tenants.  Our crews receive technical and service training to identify a situation and do the right thing and to be sensitive to a situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO brand is the most recognized and respected brand in the mitigation industry so your first decision to call on Team Randolph should be an easy one. No one gets fired for hiring the industry leader.

Food Disasters... We Aren't Talking Mom's Meatloaf

2/9/2016 (Permalink)

Whether it is a smoke condition caused by a fire in the prepared food section, an oven fire in a manufacturing facility, or fire suppressing chemicals spread over 40 tons of fresh fruit, the disasters that effect food companies present some pretty awesome challenges. 

Wrong decisions early on can open a Pandora's Box of liability issues even before the matter of cash flow and fulfillment come into play.

-- Companies with sophisticated business system back ups can be stymied when they realize two days after a small fire that their regular staff lacks the knowledge to clean soot and deodorize after a small fire.

-- Distribution companies turning 50 tons of fresh fruit every week trip when they fail to secure hauling capacity and a destination for destruction of a warehouse brimming with imported product during high import season.

-- A small chain store manager must decide in hours whether to do a partial open of a store or incur the cost of extended, nighttime cleaning time. nighttime cleaning mitigation.

These are a few of the many real-world challenges we have solved over the past year.  There are many more.

Our approach to commercial losses is to stabilize and then meet with affected parties to understand the goals of all affected constituencies. 

SERVPRO of Northern Westchester County is comprised of business and mitigation professionals that understand the financial, cultural and structural challenges of any disaster.

In a perfect world we meet, discuss and put a communication chain and decision tree in place.   Regardless, when the wheels come off, we've got your back.